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FAQ

  • May. 11th, 2008 at 11:46 PM
shopaholic, Shoes, clothes, spree, discount
Frequently Asked Questions

How does Shopaholic Work?

Ans:
1) You post your orders as comments on the relevant blog post.

2) We would send you the first invoice with the orders for you to verify.

3) You would pay us for the price of items and we will make the order and ship it to our location in US.

4) After the items have reached us, we would decide on the cheapest way to ship back your items and send you the invoice for the envelopes and mailing costs.

5) You make the second payment and the items will be sent to you (usually after 6 business working days from the time you make your last payment). Note that this is only for items sent by mail service. For shipping via parcel service, it will take about 10 business days.

6) You get your items!



 Your interests are always first on Shopaholic.

 Why do we want to buy from you?
Because we help you save. Here's an example from STspree that illustrates why online shopping is gaining popularity among Singaporeans.
 


What are the estimated Shipping costs?


Our shipping costs depend on the number of spree-ers and the weight of the item: ( all in SGD)

Some examples:

Orders from Threadless:
Shirts are usually shipped for $4 per item.

Orders from Forever21, Urban Outfitters and Victoria's Secret:
Tops are usually shipped for $5 per item
Dresses and shorts are usually shipped for $6 to $8 per item

Orders from Aeropostale and American Eagle:
Men's Shirt are usually shipped for $7 or $8 per item
Polos are shipped for $5 to $7 per item
Berms are shipping for $7 to $8 per item.

Orders from Coach:
Skinnies can be mailed for $8 per item or more.
Wristlet can be mailed for $10 per item or more.
Bags are usually shipped for $25 per item or more.

*Shipping costs will vary when we use USPS or Vpost to ship instead. The exact shipping costs will be
calculated and emailed to you in an invoice after you have made your order.

Do us and yourself a favor, just post in the forum how much have you paid from experience and how much
you expect to pay under Feedback.
Thank you so much!

Have you received my payment?
To make sure that we received your payment, always complete the fields in the invoice with your transaction details. Shopaholic will send you a confirmation email when your payment is received. Once you have paid, you may check the status of your order at any time by emailing us. (Our email may be in your Junk Mail folder)

What forms of payment does Shopaholic accept?

We accept the following forms of payment (S.G Dollars only) : atm and Ibanking transfer

Can I send you a payment without putting a post on the 'Order Here' forum to buy my items? No, Posting in Shopaholic forum only takes a few minutes and allows you to:
  • confirm your ordering information
  • calculate your shipping total
  • save money by combining multiple items into a single order
  • make sure your payment gets applied to your order!
  • Help us make sure we got your orders right!

SHIPPING 

Has my order been shipped?

Shopaholic will send you an email with relevant information when your order is shipped. Once you have paid for your items, you may check the status of your order at any time by emailing us at shopaholic@singapore.com

 Do you offer combined shipping?
Yes! We offer a combined shipping benefit to our customers. Feel free to order from a couple of brands together!

Pointer Do you offer fast shipping?

Yes! Most orders are shipped within 1 to 3 days from the moment the items are shipped to our location from the U.S. website, which means that S.G. customers usually receive their orders within 14 to 21 days of payment. If you need your order sooner, we do offer 4 day Express delivery.

Pointer What countries do you ship to?
Worldwide!
So far we have shipped to Singapore and Sweden.

 
 

Qn: What are the items that Shopaholic will not ship back for you:

Ans:

1. Items of which their possession or transmission is prohibited by the laws of the country of origin and destination will not be accepted in the country of destination.

2.explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any items which by its nature of packing may expose officers of the post office to injury or cause damage to other items.

3.High value items such as precious metals/stones and any item of a like nature which, apart from workmanship has an intrinsic or marketable value.

4. Prohibited items from USA also include flammable or incendiary goods comprising :

- perfumes / colognes / eau de toilette / fragrance spray
- nail polish / nail polish remover
- spray / aerosol cans / compressed gas cylinders
- fuels / gasoline / gas torches
- lighters with fuel / lighter fluid
- turpentine / paint thinner
- lithium batteries / loose batteries
- lithium batteries contained or pack with equipment
- speakers
- alcohol products / beverages
- flammable / toxic contents products
- cellphones

 

Note: This list may be updated from time to time. Please check back whenever you need to place an order, to make sure that your items are not classified as Dangerous Goods.
 
 

Qn: What are the items that Shopaholic will mail back for you at a guaranteed lower cost?

Ans:
1. Shirts, T-shirts, Blouses-- basically light and foldable items that can fit into a large envelope

2. Satin pants or other light weight pants

3. Cosmetics that do not contain liquid materials, for example tube blusher, lip sticks, lip balms, sponges, eyeliners, single/duo eyeshadows, mascara

4. Sandals that are less than 2cm thick

5. Socks, tights, leg warmers

6. Undergarments that can fit in an envelope

7. Thin clutches/wallets

8. Light and thin books ( Most books are very cheap here)

Qn: What Else?

Ans:
1. Basically everything except flammable items like perfume

2. Can be pants, bras, shoes, slippers, heels etc

3. Bags that cannot be folded and weighs more than 1 LB
 

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